Rather than hiring a dedicated staff, many businesses are outsourcing their customer service needs to large call centers. As call centers spring up around the nation, there’s an increasing needfor Call Center Managers and support staff. Call Center Management is a growth industry, and call center careers are increasingly lucrative. According to the US Department of Labor, the sector will grow faster than average, with a 23% surge in hiring through 2014, and salaries are growing as well. With promising wages and strong forecasted growth, Call Center Management is an attractive career option.

Call Center Management Salary Information: These are figures in the 25th percentile, factored from throughout the U.S. for a range of call center careers, according to figures available from Salary.com

• Call Center Representative: $24,749
• Call Center Quality Analyst: $31,047
• Call Center Team Leader: $36,542
• Call Center Traffic and Scheduling Analyst: $37,650
• Call Center Manager: $61,558

Call Center Management - Business Management AAS Degree
Rasmussen's Call Center Management Degree program offers in-depth training in this high-tech field. From working with interactive, computer-based scripts, to delivering top-notch customer service, students will be prepared to launch a profitable career. The industry-trained faculty has extensive real-world experience which will help students compete and perform effectively in this fast growing field.

In the Call Center Management program, students will learn about:

• Multicultural Communications
• Global Business
• Strategic Management
• Labor Force Management
• Operations Management
• Customer Service
• Human Resource Management
• Business Ethics
• Payroll Accounting
• Accounting
• Business Law
• Success Strategies
• Career Development
• …plus, much more

Rasmussen College is accredited by The Higher Learning Commission of the North Central Association of Colleges and Schools